Accident and Health Claims- Philadelphia Insurance Companies

We outsource claim processing for the Accident & Health business to highly experienced and professional Third-Party Administrators (TPAs). Although this function is outsourced, our PHLY Claims team supervises TPA operations and when we underwrite the Accident insurance and the Package policy, we can raise the level of coordination and communication for our agents and insureds to a unique level.

As a reminder, when we delivered your policy, we included a claim form and claim filing instructions. The claim form and claim filing instructions will vary by line of business. Always feel free to contact us at: AH@phly.com or 800.734.9326 for any Accident & Health claim needs including:

Claim forms and filing instructions
Where to file a claim
Status on an existing claim
How to escalate an existing claim
Loss runs

If you are covered under a policy that provides coverage for travel overseas and you require urgent assistance, please refer to the identification card that was issued at the time of travel for contact information as well as your policy number. If you do not have access to the identification card, please contact our Travel Assistance Services provider, On Call International:

Call collect from anywhere in the world: +1.978.651.9220
Call toll free from U.S. or Canada: 1.833.808.0252

Contact Information

Email: AH@phly.com

Tel: 800.734.9326

Claims Service

For information regarding Change Healthcare and how to submit claims, please go here. This link will take you to the Third Party Administrator we partner with to process Accident & Health claims, NAHGA Claims Services.

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